Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it— unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@kidzforts.com. If your return is accepted, we’ll provide a return shipping label and instructions (utilizing our discounted UPS rates).  Returns should be sent to the following address: 

3 Grant Square, Suite 142
Hinsdale, IL 60521

If a return is accepted, original delivery AND return shipping costs will be deducted from your refund.  Please note:  shipping is a substantial cost of the product, and can significantly impact the value of your refund.  We only deduct actual delivery costs from the refund amount, and don't add handling or other charges.  Please consider this cost before making a return.  

Items sent back without first requesting a return will not be accepted.

For any return questions, email us at info@kidzforts.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions / Non-Returnable Items

We do not accept returns on gift cards. If you have concerns about your specific item, please contact us.

Exchanges

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason. The item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 5-10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at info@kidzforts.com.